f5555 Privacy Policy
How We Protect Your Personal Data

This Privacy Policy describes how f5555 ("we", "us", or "our") collects, uses, stores, and protects the personal information of players and visitors who access the f5555 platform at https://f5555.io (the "Platform"). It applies to all users of the Platform regardless of the device or method by which they access our services.

f5555 is committed to handling personal data responsibly and transparently. We recognise that the players who trust us with their information deserve a clear, honest account of how that data is used. This policy is written in plain English to make our data practices as accessible as possible to our Bangladeshi player base.

This Privacy Policy should be read alongside the f5555 Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform and are incorporated by reference into this document. In the event of any conflict between those documents and this Privacy Policy in matters of data handling, this Privacy Policy shall take precedence.

The effective date of the current version of this Privacy Policy is 1 January 2026. The date of the most recent revision is displayed at the top of this document and will be updated each time a material change is made.

f5555 collects personal data in several categories depending on the nature of the interaction you have with our Platform. The categories below describe the full scope of data we may hold about you at any point during your relationship with f5555.

2.1 Identity and Contact Data

When you register an account on f5555, we collect information that is necessary to establish and maintain your account. This includes your full legal name, date of birth, email address, mobile phone number, and residential address. This data is used to verify your identity, communicate with you, and fulfil our legal obligations regarding age verification and anti-money laundering compliance.

2.2 Financial and Payment Data

To process deposits and withdrawals, f5555 collects payment-related information. For mobile money transactions via bKash, Nagad, Rocket, and Upay, we collect the registered mobile wallet number used for the transaction. For bank transfer payments via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or any other supported bank, we collect account-level details sufficient to verify the transfer. For Visa and Mastercard transactions, we collect the card number (masked after processing), expiry date, and cardholder name. We do not store full card numbers or CVV codes on our own servers — these are handled exclusively by our certified payment gateway providers.

2.3 Verification Documents

As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents (such as a National ID card or passport), proof of address documents (such as a utility bill or bank statement), and proof of payment method ownership. These documents are stored securely and used solely for identity verification and regulatory compliance purposes.

2.4 Transaction and Gameplay Data

We automatically record all betting and gaming activity conducted through your f5555 account, including bet placement times and amounts, game sessions and outcomes, deposit and withdrawal history, bonus redemptions, and account balance movements. This data is essential for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data

When you access the f5555 Platform, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type and model, screen resolution, referring URL, and the pages you visit on the Platform along with timestamps. This data is used for security monitoring, fraud detection, and Platform performance optimisation.

f5555 collects personal data through the following mechanisms:

• Direct submission: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to surveys or promotions.
• Automated collection: Technical and device data collected automatically by our servers each time you visit or interact with the Platform, including through cookies and similar tracking technologies (see Section 7).
• Payment processors: Transaction confirmation data received from our payment gateway partners when you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or supported bank and card payment methods.
• Identity verification providers: Data returned by our third-party KYC and identity verification service providers when processing your submitted identification documents.
• Fraud and risk management systems: Data generated by our internal and third-party fraud detection and risk scoring systems that analyse your Platform activity to identify potential security risks.
• Communications records: Data captured in the ordinary course of your interactions with f5555 support staff via email, live chat, or any other support channel.

f5555 uses the personal data we collect for the following purposes:

4.1 Account Management and Service Delivery

We use your identity and contact data to create and maintain your f5555 account, authenticate your login sessions, process your betting and gaming activity, manage your account balance, and communicate important account-related information including security alerts, transaction confirmations, and service updates.

4.2 Payment Processing

Your financial and payment data is used exclusively to process deposits to and withdrawals from your f5555 account, to apply our return-to-source withdrawal policy, and to maintain accurate financial records for each account transaction.

4.3 Identity Verification and Regulatory Compliance

We use your identity and verification document data to confirm that you meet the eligibility requirements to use the f5555 Platform, including our minimum age requirement of 21 years. We also use this data to comply with our anti-money laundering (AML) obligations, including screening against sanctions lists and monitoring for suspicious transaction patterns.

4.4 Fraud Prevention and Security

Technical and device data, combined with transaction and gameplay data, is used by our security systems to detect and prevent fraud, account takeover attacks, money laundering, bonus abuse, and other prohibited activities as defined in our Terms & Conditions. We may share relevant data with payment processors and law enforcement agencies where required to investigate or report suspected criminal activity.

4.5 Responsible Gaming

f5555 uses gameplay and transaction data to monitor player behaviour for signs of problematic gambling patterns. Where our responsible gaming monitoring systems identify a player who may be at risk, a member of our support team may proactively reach out to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This use of data reflects our commitment to player welfare.

4.6 Customer Support

Communications data and account history are used by our support team to resolve disputes, respond to queries, and deliver effective assistance. Support interactions may be recorded and stored for quality assurance and training purposes.

4.7 Marketing Communications

With your consent, we may use your contact data to send you promotional communications about f5555 bonuses, seasonal promotions, new game launches, and platform updates. You may withdraw marketing consent at any time by contacting [email protected] or using the unsubscribe link included in all marketing emails. Withdrawal of marketing consent does not affect the processing of your data for the other purposes listed in this section.

f5555 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the services you have requested when registering an f5555 account, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal obligations, including age verification, anti-money laundering requirements, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing carried out in pursuit of f5555's legitimate business interests — specifically fraud prevention, security monitoring, responsible gaming oversight, and the improvement of Platform performance — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, specifically in relation to marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

f5555 does not sell your personal data to third parties. We share data only in the following limited circumstances and only to the extent necessary to fulfil the relevant purpose:

6.1 Payment Service Providers

We share relevant financial data with our payment gateway partners — including bKash, Nagad, Rocket, Upay, and our card processing partners — solely to process the transactions you have initiated. These providers are contractually bound to handle your data securely and to use it only for the purpose of transaction processing.

6.2 Identity Verification Providers

Your identity documents and personal details may be shared with our third-party KYC and identity verification service providers for the purpose of verifying your eligibility to use the Platform. These providers operate under strict data processing agreements and are prohibited from using your data for any other purpose.

6.3 Game Content Providers

Certain gameplay data — specifically game session identifiers and bet records — may be shared with the game studios and providers whose content you access on f5555, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data sharing is necessary to facilitate game delivery, calculate outcomes, and process winnings. Game providers do not receive your full personal profile — only the session and transaction data relevant to the games you play.

6.4 Fraud and Risk Management Partners

We may share technical and transaction data with specialist fraud detection and risk management service providers to assist in identifying and preventing fraudulent activity, account abuse, and money laundering. These providers act as data processors under our instruction and are bound by contractual data protection obligations.

6.5 Legal and Regulatory Disclosure

f5555 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by applicable law, court order, or lawful regulatory instruction. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of any disclosure where we are legally permitted to do so.

6.6 Business Transfers

In the event that f5555 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer in advance and will ensure that the acquiring entity is bound by privacy obligations at least equivalent to those set out in this Privacy Policy.

f5555 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your login session, remember your preferences, and collect analytical data about Platform usage.

7.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as secure login session management, account authentication, and navigation between pages. These cookies cannot be disabled without breaking the Platform's core functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-visited game category — to provide a more personalised experience. They are not used for tracking across external websites.
• Analytical cookies: We use anonymised analytical cookies to understand how players interact with the Platform, which pages are most visited, and where users encounter difficulties. This data is used to improve Platform performance and user experience. Analytical data is aggregated and does not identify individual users.
• Security cookies: These cookies support our fraud detection and security monitoring systems by assigning a unique session identifier to your current browsing session and flagging anomalous patterns that may indicate account takeover attempts or automated bot activity.

7.2 Managing Cookie Preferences

You can manage or disable non-essential cookies through your browser's settings. Please note that disabling certain cookies may affect the functionality of the Platform and may prevent you from accessing some features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

f5555 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following measures:

• Transport encryption: All data transmitted between your device and the f5555 Platform is encrypted using TLS 1.2 or higher (256-bit SSL). This prevents interception of data in transit by third parties.
• Data at rest encryption: Personal data stored in f5555's databases is encrypted at rest using AES-256 encryption. This ensures that even in the event of a server compromise, stored data cannot be read without the appropriate encryption keys.
• Access controls: Access to player personal data within f5555's internal systems is strictly role-based and follows the principle of least privilege. Only staff with a legitimate operational need to access specific data categories are granted that access, and all internal data access is logged and auditable.
• Payment data isolation: Full card numbers, CVV codes, and mobile wallet credentials are never stored on f5555's servers. All sensitive payment data is processed and stored exclusively by our PCI DSS-compliant payment gateway partners.
• Two-factor authentication: f5555 supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised account access.
• Security monitoring: Our systems are subject to continuous automated security monitoring. Suspicious access patterns, anomalous login attempts, and potential data breach indicators trigger automated alerts and are investigated by our security team promptly.
• Staff training: All f5555 staff who handle personal data receive regular training on data protection obligations and security best practices.

In the event of a personal data breach that poses a risk to your rights and freedoms, f5555 will notify affected players without undue delay and will take all appropriate remediation steps as quickly as possible.

f5555 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods below reflect our standard data lifecycle policy:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data — from which it is no longer possible to identify any individual — may be retained indefinitely for statistical and analytical purposes.

Where a legal dispute is ongoing or reasonably anticipated at the time a standard retention period expires, f5555 may extend retention of relevant data until the dispute is resolved and all associated appeal periods have lapsed.

As a player on the f5555 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise.

• Right of access: You have the right to request a copy of all personal data that f5555 holds about you, along with information about how it is being used and the legal basis for processing.
• Right to rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. You can update many account details directly through your account settings panel.
• Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Please note that this right is subject to our legal retention obligations — certain data categories must be retained for the periods specified in Section 9 regardless of an erasure request.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate interests.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to f5555 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to object: You have the right to object to processing of your personal data where that processing is based on f5555's legitimate interests. We will cease the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw marketing consent: Where you have previously consented to receive marketing communications from f5555, you may withdraw that consent at any time by emailing [email protected] or clicking the unsubscribe link in any marketing email. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

f5555 will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or we are handling a high volume of requests, we may extend this period by a further two months and will notify you accordingly.

f5555 is strictly an adults-only platform. The minimum age requirement for registering an account and using the Platform is 21 years. We do not knowingly collect personal data from any person under the age of 21.

During the account registration process, all users are required to confirm that they are at least 21 years of age. As part of our KYC verification process, we verify date of birth against government-issued identification documents. Where we discover that personal data has been collected from a person who is below the minimum age, we will immediately suspend the associated account, delete the personal data collected, and refund any deposits made by that individual to the best of our ability.

If you are a parent or guardian and believe that a person under the age of 21 in your care has created an f5555 account, please contact us immediately at [email protected] so that we can take appropriate action. We also recommend using device-level parental controls to prevent minors from accessing online gambling platforms.

The f5555 Platform may contain links to third-party websites, applications, or services — for example, links to the websites of game providers such as Pragmatic Play, Evolution Gaming, or NetEnt. These third-party sites operate independently of f5555 and are governed by their own privacy policies. f5555 has no control over and accepts no responsibility for the privacy practices, content, or security of any third-party website or service.

We strongly encourage you to review the privacy policy of any third-party site you visit before submitting any personal information to that site. The presence of a link to a third-party site on the f5555 Platform does not constitute an endorsement of that site's privacy practices by f5555.

f5555 may send you marketing communications about promotions, bonuses, new game releases, seasonal offers, and platform updates where you have provided your explicit consent to receive such communications. Examples of marketing communications include promotional emails, SMS notifications, and in-platform messages relating to upcoming cricket BPL and IPL betting events, Eid and Pohela Boishakh bonus offers, new slot releases from Pragmatic Play and NetEnt, and live casino promotions featuring Evolution Gaming tables.

We will never share your contact details with third-party advertisers for the purpose of sending you marketing communications on behalf of those third parties. All marketing communications sent to you will be from f5555 directly and will relate exclusively to f5555 products and promotions.

Each marketing communication we send will include a clear and easy-to-use unsubscribe mechanism. You may also opt out of all marketing communications at any time by sending an email to [email protected] with the subject line "Unsubscribe". We will process your opt-out request within five (5) business days. Please note that even after opting out of marketing communications, you will continue to receive transactional and account-related messages that are necessary for the operation of your account.

f5555 reserves the right to update or amend this Privacy Policy at any time. We may make changes to reflect updates in applicable law, changes to our data processing practices, the introduction of new platform features, or feedback from our player community.

Where a proposed change is material — meaning it significantly affects how we collect, use, or share your personal data, or materially alters your rights under this policy — we will notify registered players via email at least fourteen (14) days before the change takes effect. The notification email will clearly describe the nature of the change and the date from which it will apply.

For non-material changes — such as corrections of typographical errors, clarifications of existing language, or minor structural reorganisation that does not affect the substance of our data practices — we may update this Privacy Policy without advance notice. The effective date shown at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the f5555 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement and acceptance of the updated policy. If you do not agree with any changes made to this Privacy Policy, you should discontinue your use of the Platform and may request deletion of your account and personal data by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to f5555's handling of your personal data, please contact our Data Protection team using the details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

Email: [email protected]

Subject line for data rights requests: "Data Rights Request"

Subject line for privacy enquiries: "Privacy Enquiry"

Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

Serving players across: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur & Mymensingh